About us
Tobago Information Technology Limited (TITL) is a Special Purpose Company of the Tobago House of Assembly (THA). TITL is headquartered in Signal Hill at the Information Technology Centre (ITC), home to the cutting edge of Information and Communication Technology (ICT) on the island of Tobago. TITL is led by a Board of Directors and a CEO who oversees the day-to-day operations of the company. TITL employs over seventy (70) specially trained personnel that staff our unique business units.
TITL specializes in the provision of Business Process Outsourcing (BPO) Services to clients along with ICT Training and Certification. Our team identifies the needs of our clients and proposes cost-effective and innovative solutions.
CONCEPTUALISING THE TOBAGO INFORMATION TECHNOLOGY CENTRE
The Tobago Information Technology Centre located at Signal Hill, Tobago, was born out of a bold initiative to establish a Medical Transcription Unit on the island. Erected by the Tobago House of Assembly (THA) in 2003, this Unit was envisioned as a viable commercial undertaking by the THA to serve medical professionals both locally and internationally, by converting medical records from oral and written forms to an electronic document.
Five years later, in 2008, this enterprise attracted a partnership with the Gillette Group of Companies and the initial undertaking was expanded to include a Contact Centre in addition to the Medical Transcription Unit. Although this relationship was short-lived, the then Secretary of Finance and Enterprise Development, Councilor Dr. Anselm London, nurtured the growth and development of the 211 Contact Centre. Its mandate was to bring the government and the people closer together.
Although the initial mandate of the 211 Contact Centre was to serve as a non- emergency ‘one stop hub’ from which Tobagonians could obtain information on all Government Services, it soon became fully established as a 24-hour operation to accommodate calls of an emergency nature, ensuring that persons could access emergency services promptly and efficiently by simply dialing three digits, 211.
In 2010, our company expanded even further to include an online job search engine, the Employment Exchange Bureau (EXB) popularly known as “Tobago Jobs.” In this same year, our IT Literacy and Business Service Centres, formerly the IT Literacy and Community Walk-In Programme, was also established with over thirteen (13) Centres located throughout the island with the goal of establishing Centres in every community.
TITL also began providing Information Dissemination and Service Request Services to citizens served by the San Fernando City Corporation.
The company continued to grow and formed more partnerships which evolved into the provision of additional Business Process Outsourcing (BPO) Services including Contact Centre Support Services.
In 2018, we launched our Innovation Centre with the goal of providing internationally recognized ICT Professional Courses and Certification through the only Pearson VUE Testing Centre in Tobago.
As a business enterprise, TITL contributes to the development of the Human Resource Capital of Tobago by facilitating free internet access and Computer Literacy Training to residents as young as five (5) years old. Through our 211 Contact, we provide the public with 24-hour access to real time information and Emergency Service Providers (TTPS, TTFS, TEMA, and TEMS). We also facilitate a free Emergency Medical Alert System (EMAS) for the elderly and citizens with disabilities on the island of Tobago. The Emergency Messaging System (EMS) was created from a need to provide timely, vital and critical emergency information to residents in the event of a disaster.
OUR MANAGEMENT TEAM
Financial Controller
Ms. Ruth Campbell
Human Resources Manager
Ms. Melessia Douglas
OUR VISION
To be recognized as a premier provider of innovative Business Support Services and Solutions, Training, Contact Centre Services and Human Capital Development in Tobago by 2026, delivered through Information Communication Technologies (ICT).
OUR MISSION
To accelerate digital transformation in support of the socioeconomic development of the people of Tobago, through the innovative use of Information and Communication Technology (ICT).
CORE VALUES
Our Core Values represent the fundamental platform on which TITL is operated and guide the interactions of the individuals who operate within the organization. They are the guiding principles which direct behavior and provide understanding of the purpose and function of TITL.
Leadership: Championing the shared vision of the company and serving the good of all stakeholders while inspiring and empowering employees.
Stakeholder Focus: Constantly creating value for clients and nurturing positive relationships with stakeholders through the appropriate management of their interest, expectations and influence.
Innovation: Generating new and creative ideas that create value for the organization and satisfy the need and expectations of all stakeholders.
Accountability: Accepting responsibility, displaying accountability for actions and maintaining transparency of actions and results across the company.
Teamwork: Developing supportive collaboration among our staff and our clients, and creating strong partnerships as we combine experience and expertise with respect and trust, in order to realize shared goals.
