Q: What is the age group for this camp?

A: The age group is 12 -17years. 

Q: What are the dates and duration of the camp?

A: The duration is one(1) week and the date is December 11 – 15, 2023.

Q: What are the times for classes?

A: Classes will be held Monday to Friday from 9 am to 2 pm.

Q: What will your child learn at Webkidz?

A: Hands-on training in website design, learning the basic tools for creating simple websites or collaborating with web design software.

Q: What is the cost of this programme?

A: The cost of the camp is $500.00 per child

Note: (No discounts are available)

Q: How can I sign up for the camp?

A: Interested persons can sign up online via the following link: https://titl.tt/webkidz/

Q: What payment options are available?

A: Payment options include cash payment and Direct Deposit.

• Cash payments are to be made at the Accounts Department at TITL.
• You can also deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to education@titl.tt.

Q: What is the location of the camp?

A: The camp will be held at the Tobago Information Technology Limited, Signal Hill, Tobago

Q: Are refreshments provided to participants?

A: Refreshments are not included; however, the location has a cafeteria.

Q: Who can I contact for additional information?

A: You can call 639 – 1987 Ext. 110- Academic administrator or 211. You can also email the department at education@titl.tt

Q: What are the age groups for this camp?

A: The age groups are 7 – 10 and 11-16 years.

Q: What are the dates and duration of the camp?

A: There are two (2) cycles. The duration for each cycle is three (3) weeks.

     Cycle 1: July 10 – July 28

     Cycle 2: July 31 – August 18 

Q: What are the times for classes?

A: Classes will be held Monday to Friday from 9 am to 3 pm.

Q: What are the modules offered?

A: The following topics will be covered:

• Animation
• Electronics
• Programming
• Robotics
• and more…

Q: What is the cost of this programme?

A: The cost of the camp is $999.00 per cycle.

Q: How can I sign up for the camp?

A: Interested persons can sign up online via the following link: https://titl.tt/yic2023/

Q: What payment options are available?

A: Payment options include cash payment and Direct Deposit.

• Cash payments are to be made at the Accounts Department at TITL.
• You can also deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to education@titl.tt.

Q: What is the location of the camp?

A: The camp will be held at the Tobago Information Technology Limited, Signal Hill, Tobago

Q: Are refreshments provided to participants?

A: Refreshments are not included; however, there is a cafeteria at the location.

Q: Who can I contact for additional information?

A: You can call 639 – 1987 Ext. 110- Academic administrator or 211. You can also email the department at education@titl.tt

Q: Is there a cost to register my child?

A: The camp is free to children ages 8 – 11 years old.

Q: What is the start date for the camp?

A: The dates for the ICT Summer Camp for Kids 2022 are as follows:

• 3rd August to15th August (Mon & Wed)
• 2nd August to 11th August (Tue & Thur)
• 17th August to 29th August (Mon & Wed)
• 16th August to 25th August (Tues & Thur)

Q: What is the time duration of the camp?

A: Camp will be held from10 am to 12 noon.

Q: Where will the camp be held?

A: The camp will be held at the following locations:

• Bethesda Community Center
• Mt St George Community Center
• Belle Garden Community Center
• Bon Accord Community Center

Q: What topics will be covered at the ICT Summer Camp for Kids 2022?

A: The following topics will be covered:

• Computers Parts & Uses
• Microsoft Word, PowerPoint, Publisher
• Internet Safety and Guides

Q: How can I register my kids for the camp?

A: All interested persons must complete and submit an application form online. https://titl.tt/kidsictcamp/

Q: Will snack/lunch be provided to the children?

A: No, the camp is for two (2) hours per day. Parents are required to provide eats and drinks for their children.

Q: What courses are currently available?
A: TITL currently offers the following professional ICT courses:

• CompTIA A+  
• CompTIA Network +
• CompTIA IT Fundamentals+
• CISCO CCNA Certification
• Fiber Optics Technician – Inside Plant (FOT-ISP)
• Fiber Optics Technician – Outside Plant (FOT-OSP)
• Certified Alarm-Security Technician – (CAST)
• Electronic Security Networking Technician – ESNT

* Click each course to view individual course overview

Q: What is the required age to register for these courses?

A: The preferred age is anyone who has completed CXC examinations.

Q: When are the courses scheduled to begin?

A: A schedule will be provided for each cycle prior to commencement.

Q: Where are the courses available?
A: Courses are available at our Innovation Centre in Signal Hill. Classes will be held physical and virtually where applicable.

Q: What mode will courses be delivered?

A: Courses will be delivered through a blended approach. Some theories will be held virtually and the remaining modules and all practical lessons will be done physically.

Q: What are the days and times for these courses?

A: Classes will be held during after-work period (5 pm – 8 pm) and weekends.

Q: What is the cost and duration of the program?

A:

Q: What are the exam costs?

A: Exam costs are determined by programme vendors and subjected to change.

Q: What payment options are available?

A: Cash payments are to be made at the

• Accounts Department at TITL
• Online Deposit to First Citizens Bank:
  Account Name: Tobago Information Technology Limited
  Account Number: 1789665

Nb. You are then required to email a copy of the receipt to education@titl.tt.

NB All Exam Fees Are Payable To Pearson VUE

Q: How can I get additional information?

A: You can call 639 – 1987 Ext. 110- Academic Administrator or 211. You can also email the department at education@titl.tt

Q: What is Advanced Microsoft Word?

A: Microsoft Word or Word is a software application that allows the user to create professional-quality documents, reports, letters and résumés. At the end of this course, you will have a complete understanding of the higher functions of Word. The participant will learn how to work with extremely large documents, produce well-defined forms and use macros to speed through any repetitive functions.

Q: What is Advanced Microsoft Excel?

A: Microsoft Excel is a spreadsheet program that is used to manage, analyze and present data. This Advanced Microsoft Excel training class is designed for students to gain the skills necessary to use pivot tables, audit and analyze worksheet data, utilize data tools, collaborate with others and create and manage macros.

Q: What is Advanced Microsoft Access?

A: Microsoft Access is a database management systems application software program, which allows users to have a collection of related data. Microsoft Access allows the user to: create and manage tables; perform queries on data and create additional queries as the need arises; enforce the integrity of data; view reports on the data and create new reports.

Q: What is Microsoft Teams?

A: Microsoft Team is a communication platform that allows teams to stay organized by creating conversations, sharing content and collaborating in one place.

Q: What is Virtual Platform Training?

A: Virtual Platform Training is a method in which virtual environment is used by an instructor to show, explain or test certain skills that can help others to learn something. The instructors, as well as students, have to use some effective video conferencing software like Google Meet and Zoom Meeting to communicate with each other. 

Q: What is Google Classroom?

A: Google Classroom is an E-learning platform that allows individuals to host and manage online classes effectively.

Q: What is the cost of these courses?

A:

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL. We also accept Direct Deposit and Cheque. You can deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to education@titl.tt.

Q: What are the locations for these courses?

A: Courses are held at any one of the three (3) locations:

• Signal Hill (main office)
• Bon Accord IT Literacy and Business Services Centre
• Plymouth IT Literacy and Business Services Centre
• Or  Online

Q: Are there any requirements/prerequisites?

A: Candidates should have a good working knowledge and understanding of the concepts covered in the Introduction and Intermediate courses.

Q: What training material would be included?

A: Participants will receive:

• Electronic Book
• Course Outline

Q: Are any group and corporate discounts available?

A: Yes, the following are available discounts:

• 5% for groups with 10-15 persons
• 10% for groups with 16 persons and over

Q: Are payment plans available?

A: Yes, half (1/2) of the fees are paid upon registration and the remainder is to be paid during the

third (3rd) week of the course. All payments are made to TITL’s Accounts Department.

Q: What do I receive at the end of the course?

A: You will receive a Certificate of Completion.

Q: How do I receive my certificate?

A: All participants who attain an 85% class attendance rate and pass the Competency Level Assessment.

Q: What is the duration and time for each course?

A:

Google Classroom

• Two (2) hours per class session
• Two (2) days per week
• Two (2) weeks
• Eight (8) contact hours 

Microsoft Teams

• Two (2) days per week
• Two (2) hours per class session
• Three (3) weeks
• Twenty- four (12) contact hours

Advanced Microsoft Courses

• Two (2) days per week
• Two (2) hours per class session
• Six (6) weeks
• Twenty- four (24) contact hours

Virtual Platform Training

• Two (2) days per week
• Two (2) hours per class session
• Two (2) weeks
• Eight (8) contact hours

Q: What are the days and times for these courses?

A: Monday/Wednesday 5 pm -7 pm/1 pm -3 pm OR

     Tuesday/Thursday 5 pm – 7 pm/1 pm – 3 pm

Q: What version of Microsoft Office will be used for these courses?

A: Microsoft Office 2016

Q: Is this certificate accepted/valued outside of Trinidad and Tobago?

A: No

Q: What are the consequences for discontinuance of course?

A: Discontinuation after two (2) or more sessions would result in the candidate being withdrawn.

If a candidate does not submit an application for re-submission within a twelve (12) month period, all payments that have already been paid would be forfeited automatically.

Q: Are tutors available outside of class time?

A: Yes, tutors can be contacted via email or telephone contact.

Q: Who can I contact for additional information?

A: You can call 639 – 1987 Ext. 110/132- Academic administrator or 211. You can also email the department at education@titl.tt

Q: How many billboards are available?

A: TITL manages five (5) static (non-digital) billboards located across the island. For billboard availability, queries and bookings, please contact the Business Development, Marketing and Communication Department.

Q: What is the cost for rental of the billboards?

A: The cost to rent each billboard is $2500 per month.

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL. We also accept Direct Deposit and Cheque. You can deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to business@titl.tt.

Q: What is the size/dimensions of these billboards?

A: All five (5) billboards are 32 x 12 ft.

Q: Where are the billboards located?

A: Billboards are located at:

• Shirvan Road Junction
• Entrance to Magdalena Grand Beach and Golf Resort
• Claude Noel Highway, opposite the Dwight Yorke Stadium
• Roxborough Carpark at Cyd Gray Stadium
• Above the playfield in
• Moriah

Q: What is the shortest/longest period that a billboard can be rented?

A: TITL rents these billboards to customers for six (6) to twelve (12) months at a time.

Q: Will TITL supply the artwork and placement of the ads on the billboards? Is this inclusive in the cost?

A: The cost of the billboard does not include artwork or placement costs. Clients can provide their artwork or ask that TITL outsource these services on their behalf at an additional cost that is equal to the cost charged by the company outsourced.

Q: What is the process for renting these billboards?

A: Interested persons can contact the Business Development, Marketing and Communication Department for billboard availability and bookings.

Q: How can I get additional information about this service?

A: You can call 639 – 1987 (Ext. 117) or 211 and ask to be transferred to the Business Development, Marketing and Communications Department. You can also email the department at business@titl.tt

Q: What type of campaigns are offered?

A:

Q: What is the cost of the Call Centre Services?

A:

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL. We also accept Direct Deposit and Cheque. You can deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to business@titl.tt.

Q: How long can my campaign last?

A: The length of campaigns is determined by agreement between TITL and the client.

Q: How can I get more information?

A: You can call 639 – 1987 (Ext. 117) or 211 and ask to be transferred to the Business Development, Marketing and Communications Department. You can also email the department at business@titl.tt

Q: How do I register on the site?

A: Go to the EXB website http://www.tobagojobs.gov.tt and look for the Register Tab at the top of the page and follow directions.

Q: How much does it cost to register?

A: Registration is free for jobseekers. There is a premium package available to employers.

Q: Is there an age limit to register on the site?

A: The Trinidad and Tobago Labour Laws states that citizens are eligible for employment at sixteen (16) years of age.

Q: How long does it take to get feedback when I register?

A: Approval is granted upon registration.

Q: What jobs are available?

A: The Employment Exchange Platform advertise jobs on behalf of recruiters.  To be able to view available jobs, please go to https://tobagojobs.gov.tt/.  

Q: Can I upload my resume?

A: Yes, the site allows you to upload a resume when applying for vacancies.

Q: Who should I call or email for help and customer support?

A: You can contact EXB Support 24/7 by calling 211.

Q: Are these jobs only available in Tobago?

A: Jobs are not limited to only Tobago.

Q: Can I advertise my products, services or events on the site?

A: Yes, you can. Please contact the Business Development, Marketing and Communication Department via 211.

Q: Can I have more than one account?

A: One (1) account per user is allowed.

Q: I forget my password, what can I do to regain access to my account.

A: You can reset by indicating ‘forgot password’ on the page and an email will be sent to you.

Q: Will everyone registered on the site be able to see my resume?

A: Other candidates will not have access to applications submitted. Only employers will have access to a specific amount of applications which is based on their subscriptions.

Q: What are the packages available to employers for posting jobs?

A: We offer a premium subscription at an annual cost of ten thousand Trinidad and Tobago Dollars ($10,000). This subscription entails the following:

• Unlimited job postings
• Posting of jobs on TITL’s social media platforms
• 24/7 Technical Support 

Q: How can I get additional information about this service?

A: You can call 639 – 1987 (Ext. 117) or 211 and ask to be transferred to the Business Development, Marketing and Communications Department. You can also email the department at business@titl.tt

Q: What areas are available for rent, how many persons can be accommodated in each room?

A:

Q: What is the cost of each room?

Q: Are there any chairs and table available for use?

A: Yes, there are ten (10) tables and forty-five (45) chairs for use at no additional cost to you. Persons are advised to outsource any additional table and chairs are needed, persons are advised

Q: How can I make a booking?

A: You can call make a booking via the following channels:

• Call our office and asked to be transferred to the Business Development, Marketing and Communication Department via Ext. 117
• Email us at business@titl.tt
• Via our website booking option @ titl.tt

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL. We also accept Direct Deposit and Cheque. You can deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to business@titl.tt.

Q: How can I get additional information about this service?

A: You can call 639 – 1987 (Ext. 117) or 211 and ask to be transferred to the Business Development, Marketing and Communications Department. You can also email the department at business@titl.tt

Q: What services do these centres provide?

A: Our centres provide the following service:

Q: What payment options are available?

A: Cash payment is required immediately after receipt of services to the Business Agent assigned to the centre. Person will receive a receipt for these services.

Q: Can I get assistance while at the centres?

A: Yes, our Business Agents can assist persons who experience challenges with the internet or Microsoft Software.

Q: How can I get more information?

A: You can call 639 – 1987 or 211.

Q: What is Microsoft Word?

A: Microsoft Word is a software application that allows the user to create professional-quality documents, reports, letters and résumés. Participants will learn how to work with large documents, produce well-defined forms and speed through any repetitive functions.

Q: What is Microsoft Excel?

A: Microsoft Excel is a spreadsheet program used to manage, analyze and present data. This class is designed for students to gain the skills necessary to use pivot tables, audit and analyze worksheet data, utilize data tools and collaborate with others.

Q: What is Microsoft PowerPoint?

A: Microsoft PowerPoint is a presentation software which allows participants to create dynamic presentations with the use of slides. Participants in this course will gain the necessary skills needed to create and edit presentations using different forms of animations, transitions and media. Participants will also learn to view, present or share these presentations with an audience.

Q: What is the cost of these courses?

A:

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL or via Online Deposit to First Citizens Bank:
Account Name: Tobago House of Assembly–Tobago Information Technology Limited
Account Number: 1789665

You are then required to email a copy of the receipt to education@titl.tt

Q: What are the locations for these courses?

A: Courses are held virtually or at TITL Business Service Centres (for persons who don’t have the resources)

Q: Are there any requirements/prerequisites?

A:

•  Must have a stable Wi-Fi connection
•  Must have Microsoft Office 2016 or above

Q: What training material would be included?

A: Participants will receive:

• Electronic Book
• Course Outline

Q: Are payment plans available?

A: Payment plans are available. However, fees must be paid in full before completing 50% of the course.

Q: Are any group and corporate discounts available?

A: Yes, the discounts are based on the number of persons.

Q: What do I receive at the end of the course?

A: A Certificate of Completion is awarded upon successful completion of the course requirements. 

Q: How do I receive my certificate?

A: 85 % class attendance, participation in the form of practice exercises and high performance in the assessment at the end of the course. 

Q: What is the duration and time for each course?

A:

• Two (2) days per week
• 2.5 hours per class session
• Days: Tuesday/Thursday 
• Times: 5 pm – 7:30 pm

Q: What version of Microsoft office is required?

A: Microsoft Office 2016 and above.

Q: Are tutors available outside of class time?

A: Yes. Tutors and assistants can be contacted via email.

Q: Who can I contact for additional information?

A: You can call 639 – 1987 Ext. 110/132- Academic administrator. You can also email the department at education@titl.tt

Q: What is the MERA service?

A: The Mobile Emergency Response Alert (MERA) service provides users with easy access to first responders in Tobago in the event of an emergency. The user is provided with a mobile device that can be worn around the neck or wrist. Users can contact emergency assistance by the push of a button. If a fall occurs, the device will initiate a call for emergency assistance. The MERA service includes:

• Delivery of device to location
• Device testing and activation
• Access to first responders
• Ongoing technical support

 Q: Who is this service for?

A: The MERA service can benefit the following persons:

• Elderly persons living alone
• Persons with chronic diseases such as diabetes, cancer, heart disease, stroke etc.
• Persons with disabilities
• Persons who require monitoring

 Q: What are the benefits of the MERA Service?

A: Benefits of the MERA service includes:

• Peace of mind knowing that emergency assistance is one push of a button away
• Motion detection in case of falls
• Two-way communication that allows you to speak directly to a Contact Centre Agent
• Portable and lightweight (fits in your palm, purse and can be worn around the neck/wrist)
• Rechargeable (charges like a cell phone)

Q: What are the features of the MERA Device?

A: The feature of the device includes:

• Speaker Phone
• Auto answer with vibration
• SMS-GPRS-2 Way Voice
• Geo-Fencing with In and Out alert
• Built-In data logger to record waypoint and event

Q: How can I subscribe to this service?

A: All persons interested in this service can contact the Business Development, Marketing and Communication Department at 639-1987 Ext 117 or email business@titl.tt

Q: What is the cost of this service?

A: The fee for the MERA service is three hundred and sixty dollars (360TT) for the first month which includes the registration fee of 150 TT and two hundred and ten dollars (210TT) every month after. 

 Q: Are there any discounts available?

A: Discounts are available to:

• Persons who pay in advance for six (6) months will receive five percent (5%) off the original cost of the subscription.
• Persons who pay in advance for one (1) year will receive ten percent (10%) off the original cost of the subscription.

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL. We also accept Direct Deposit and Cheque. You can deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to business@titl.tt.

Q: How can I obtain more information about this service?

A: You can call 639 – 1987 (Ext. 117) or 211 and ask to be transferred to the Business Development, Marketing and Communications Department. You can also email the department at business@titl.tt

Q: Is this service available in Trinidad?

A: At this time, the service is available in Tobago only. We can add your contact information to our database and notify you as soon as the service is available in Trinidad.

Q: What is Pearson VUE?

A: Pearson VUE provides computer-based testing for Information Technology (IT), academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of Test Center Locations in 175 countries.

Q: Where in Tobago is the Pearson Vue Test Centre located?

A: The only Pearson VUE Testing Centre in Tobago is located at Tobago Information Technology Limited (211 building), 48 Signal Hill Main Road, Tobago.

Q: Is onsite exam scheduling available?

A: Candidates are responsible for scheduling their exams. Test Administrators can assist in the scheduling process where necessary.

Q: How many persons can your Test Centre accommodate?

A: The maximum accommodation capacity is six (6) candidates at a time.

Q: How will I know if your Test Centre offers the exam I am interested in?

A: During the scheduling process, you will be asked to select a test centre.  If our centre is an option to select, we are authorised to facilitate that exam.  You can also contact us at 639-1987 ext 110 or 211 for verification purposes.

Q: What stationery is needed to complete the exams?

A: None. All required stationery will be provided by the Test Administrator at the Testing Centre.

Q: What are the hours of operation?

A: Monday to Friday 9:00 am – 5:00 pm

Public Holidays –  Closed

Q: What time are candidates expected to arrive before exams?

A: Candidates are expected to arrive approximately twenty (20) minutes before the scheduled time.

Q: Who can I contact for additional information?

A: You can call 639 – 1987Ext. 110- Academic administrator or 211. You can also email the department at education@titl.tt

Q: What is a Snap Ad?

A: A Snap Ad is a short, approximately fifteen (15) seconds, voice-over that promotes an event, a business, its products and or service. Snap Ads will be heard by callers of the 211 Centre.

Q: How many persons will hear my ad?

A: The ads are played via our 211 Contact Centre which receives over one thousand (1000) calls per day. Ads will be heard by over one thousand (1000) potential clients within Trinidad and Tobago.

Q: Who can access the Snap Ad Service?

A: Our Snap Ad Service is for business owners, event coordinators and government agencies wishing to promote an event, a business or its products or services.

Q: What is the cost of TITL’s Snap Ad Services

A:

• Ads are offered at 3.00TTD per second for 15-second ads totaling 45.00TTD.
• The ads are sold by the week; 45.00TTD x 7 days equals 315.00TTD/week.

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL. We also accept Direct Deposit and Cheque. You can deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to business@titl.tt.

Q: Do I have to provide my own voiced ad?

A: Clients have the option of producing their own ad or TITL can voice the required ad at an additional cost of is 100TTD.

Q: How can I get more information about this service?

A: You can call 639 – 1987 (Ext. 117) or 211 and ask to be transferred to the Business Development, Marketing and Communications Department. You can also email the department at business@titl.tt

Q: What is STEM?

A: STEM is a curriculum based on the idea of educating students in four specific disciplines Science, Technology, Engineering and Mathematics using a combined and applied approach.

Q: What is the age group for this programme?

A: 8-11 years (Primary school)

      12-15 years (Secondary school)

Q: What are the Modules offered?

A:  The following four (4) modules are currently offered:

• Programming
• Robotics
• GIS (Geographic Information System)
• Drones Technology

Q: What are the dates and duration of these classes?

A: There are usually four (4) cycles held for the months of July and August. All cycles are for a two (2) week duration, Monday to Friday.

Q: What are the times for classes.

A: Classes are held according to the following age group:

Q: What is the cost of this programme?

A: One thousand ($1000.00 TT) for the two (2) weeks for all modules. (NOT SOLD SEPARATELY)

• Equates to
  • $100.00/per day
  • $250.00/per module
  • $500.00/per week
• Payments are to be made at Accounts Department at TITL.

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL. We also accept Direct Deposit and Cheque. You can deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to business@titl.tt.

Q: What is the location for this programme?

A: Tobago Information Technology Limited, Signal Hill, Tobago

Q: Will participants receive a certificate at the end of the programme?

A: Yes, all participants will receive a certificate of completion at the award ceremony which is held at the end of the programme.

Q: Are refreshments provided to participants?

A: Refreshments are not included; however, there is a canteen available.

Q: Who can I contact for additional information?

A: You can call 639 – 1987 Ext. 110- Academic administrator or 211. You can also email the department at education@titl.tt

Company Certification and Experience

Q: Does your company certify transcripts?

A: Yes, we do.

Q: What experience does your company have? / Are the transcriptionists certified?

A: Yes, our transcriptionists are trained and certified to transcribe your files. TITL has over 16 years’ experience in providing Transcription Services to local and international clients.

Q: Is my audio transcribed by real people?

A: Yes, it is. Our transcriptionists are thoroughly vetted by the Ministry of National Security to ensure that your files are safe and confidentiality honoured.

Q: Where are your transcriptionists located?

A: Trinidad and Tobago

Q: What language does your company transcribe?

A: English only

Types of Transcription Offered

Q: What type of Legal Transcription do you provide?

A: We provide:

• Judicial Hearings
• Investigation Reports
• Investigative Interviews
• Depositions
• Witness Interviews

Accuracy and Turnaround Rates

Q: How soon can you deliver my transcripts?

A: *The time it takes to transcribe is dependent on the length and quality of the audio files provided. On average, transcripts are completed within 48 hours.

*Please note that low-quality audio files may take a bit longer and may incur additional charges.

Q: What is the company’s accuracy rate?

A: *TITL has a 98.5% accuracy rate and higher.

*Please note that low-quality audio files may affect our ability to be accurate.

Pricing and Payment

Q: What is the cost for transcription services?

A: $30 TT per page

We charge per-page rates so that you do not pay for ‘empty’ audio, only actual dialogue.

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL. We also accept Direct Deposit and Cheque.

Q: Why use TITL vs another company?

A: We offer an affordable rate that is cheaper than the standard cost for this type of service, while providing quality output.

Q: What payment options are available?

A: Cash payments are to be made at the Accounts Department at TITL. We also accept Direct Deposit and Cheque. You can deposit your payment to First Citizen Bank (FCB), Account No. 1789665 to Tobago House of Assembly- Tobago Information Technology Limited. You are then required to email a copy of the receipt to business@titl.tt.

Transcription Process

Q: Do you place timestamps in the texts?

A: We do not place timestamps in every text; however, we can at the request of the client. Please note that timestamps are always placed where content is inaudible.

Q: How do I upload/send my file?

A: We use an industry leader in secure file transfers. Secure File transfer protocol (SFTP)

Q: What file format do you accept?

A:  We accept:

• Standard Cassette
• Microcassettes
• Audio Cd’s
• Video

• DVD’s

File Type:

Digital

• For The Record
• Wave
• MP3/MP4
• Various Audio Type

Q: How do you deliver the document?

A: We deliver via the following guideline:

• Font Size 12
• Times New Roman
• Microsoft Word
• 8-1/2 x 11

We do, however, facilitate formatting specifications from clients.

Q: Do you format files in a specific format?

A: Files will be formatted following Client specification

Other Transcription Services

Q: What other types of transcription services do you provide?

A: We also provide Medical and Business Transcription Services.

Q: How can I get more information?

A: You can call 639 – 1987 (Ext. 117) or 211 and ask to be transferred to the Business Development, Marketing and Communications Department. You can also email the department at business@titl.tt