OUR 211 CONTACT CENTRE
The 211 Contact Centre, first of its kind in the English Speaking Caribbean, was established in 2008 to serve the Tobago public by providing easy, 24-hour access to information on all things Tobago. Residents and visitors of Tobago can dial these three (3) easy to remember digits to gain toll-free access to information on the ten (10) Divisions under the Tobago House of Assembly (THA), directory assistance and (24) hour access to emergency service providers on the island.
Who can call 211?
Government Information
Persons seeking information of the following Divisions:
- Office of the Chief Secretary
- Community Development, Enterprise Development and Labour
- Education, Innovation and Energy
- Finance and the Economy
- Food Production, Forestry and Fisheries
- Health, Wellness and Family Development
- Infrastructure, Quarries and the Environment
- Settlements, Urban Renewal and Public Utilities
- Sports and Youth Affairs
- Tourism, Culture and Transportation
Emergency Services
Persons seeking information or requiring emergency access to the following first responders:
- Tobago Emergency Medical Services (TEMS)
- Tobago arm of the Trinidad and Tobago Police Service
- Tobago arm of the Trinidad and Tobago Fire Services
- Tobago Emergency Management Agency (TEMA)
In the database is a wealth of information to benefit the elderly, the youth and entrepreneurs alike. To access the service, dial “211.” The call is automatically transferred to a trained Contact Centre Agent (CCA). At the customer’s request the CCA conducts a search of the database and relays the relevant information to the customer. If the information is not readily available, the CCA will take the caller’s details, source the information and provide a status update to the customer within 24 hours. In some cases the CCA may need to refer the customer to the relevant department or division within the THA.
The 211 Call Centre represents the commitment of the Tobago House of Assembly (THA) to enhance access to quality services to residents of, and visitors to Tobago with a view to bringing government closer to the people. This is consistent with the desire of the Tobagonian, the Comprehensive Economic Development Plan (CEDP) for Tobago, as well as Vision 2020 – the Government of Trinidad and Tobago’s development policy framework. We have taken great care to produce a service of which all can be justifiably proud.
